Refund Policy for Nelamy.com

At Nelamy.com, we strive to ensure customer satisfaction with every purchase made on our online auction platform. This Refund Policy outlines the circumstances under which refunds are offered, the procedures for requesting a refund, and the conditions that must be met for refunds to be granted.
1. General Refund Eligibility

1.1. Non-Refundable Items
Items won through auction on Nelamy.com are generally non-refundable. Refunds will only be considered under specific circumstances outlined in this policy. Please review each auction listing carefully for any return or refund conditions specified by the seller.

1.2. Refund Eligibility Conditions
Refunds may be eligible if:
• The item received is significantly different from the auction description.
• The item arrives damaged or defective.
• The seller fails to ship the item within the specified time frame.
• The item is counterfeit or otherwise illegal.

2. Requesting a Refund
2.1. Time Frame for Refund Requests
Refund requests must be submitted within [specify number of days] days of receiving the item. Requests made after this period may not be eligible for a refund.
2.2. Submitting a Refund Request
To request a refund, please contact our support team at [support@nelamy.com] with the following details:
• Order number
• Description of the issue
• Photos or videos of the item if it arrived damaged or was significantly different from the listing
• Any other relevant documentation
2.3. Investigation Process
Upon receiving a refund request, we will investigate the matter with the seller. This process may take up to [specify time frame], during which we may ask for additional information or evidence.

3. Refund Approval and Processing
3.1. Approval Criteria
Refunds will be approved if the investigation confirms that the item was significantly misrepresented, damaged during shipping, not shipped, or illegal. We reserve the right to make the final decision regarding refund eligibility.
3.2. Refund Methods
Approved refunds will be issued to the original payment method. If the original payment method is no longer available, we will work with you to arrange an alternative refund option.
3.3. Refund Processing Time
Once a refund is approved, please allow [specify number of days] for the funds to be credited to your account. The exact time may vary depending on your payment provider.

4. Return of Items
4.1. Return Requirements
If a refund is approved, the item may need to be returned to the seller. The item must be returned in the original condition in which it was received, along with any accessories, manuals, or documentation.
4.2. Return Shipping Costs
Return shipping costs may be covered by the buyer or the seller, depending on the circumstances:
• If the item was damaged, significantly different from the description, or illegal, the seller will cover the return shipping costs.
• If the buyer changes their mind or no longer wants the item, return shipping costs will be the buyer’s responsibility.
4.3. Return Time Frame
Items eligible for return must be shipped back within [specify number of days] days of the refund approval. Failure to return the item within this period may void the refund.

5. Items Not Eligible for Refunds
Refunds will not be issued for:
• Items explicitly marked “As-Is,” “Final Sale,” or “No Refunds” in the auction listing.
• Items that show signs of use not present when the item was received.
• Digital products, downloads, or services that have already been accessed or used.
• Changes of mind after purchase if the item matches the auction description and is not defective.

6. Disputes and Chargebacks
If you believe you are entitled to a refund but the matter has not been resolved to your satisfaction, you may open a dispute through your payment provider. However, we encourage you to first attempt to resolve the issue through our refund process.

7. Fraud Prevention
We reserve the right to refuse refund requests if we suspect fraudulent activity or abuse of our refund policy. Any attempts to falsely claim a refund or return an item in a condition different from how it was received may result in account suspension or legal action.

8. Contact Us
For further assistance regarding our Refund Policy or to request a refund, please contact us at:
Email: info@nelamy.com
Address: Islamabad, Pakistan
By using Nelamy.com, you acknowledge that you have read and agree to this Refund Policy