General
1. What is Nelamy?
Nelamy is an online marketplace where individuals and businesses can sell products either through live auctions or fixed-price (Buy Now) listings.
2. How does Nelamy work?
Simply create an account, list your product, choose whether you want to auction it or sell it instantly, and wait for buyers to place bids or purchase your item.
3. Is creating an account free?
Yes. Creating an account and browsing products is completely free.
Buying
4. How do I buy an item?
You can either:
- Place bids on auction listings, or
- Purchase the item immediately using the Buy Now option (if available).
5. What happens if I win an auction?
If you place the highest bid when the auction ends, you become the winning buyer and will receive instructions to complete your payment.
6. Can I cancel my bid?
Bids are generally considered binding. Please bid carefully before confirming.
7. How do I know if I won?
You'll receive an email and an in-app notification once the auction ends.
8. What payment methods are accepted?
Accepted payment methods may include:
- Bank Transfer
- Debit/Credit Cards
- Mobile Wallets
- Other payment methods available in your country.
Selling
9. How do I sell an item?
Log in to your account, click Sell Item, upload photos, write a description, set your price or starting bid, and publish your listing.
10. Can I choose between Auction and Buy Now?
Yes. You can:
- Auction your product for a selected duration.
- Sell it instantly using Buy Now.
- Offer both Auction and Buy Now (if enabled).
11. How long can my auction run?
You can choose the auction duration during listing (for example: 1 day, 3 days, 5 days, 7 days, or longer, depending on available options).
12. Can I edit my listing?
Yes, provided no bids have been placed (subject to Nelamy's listing policy).
13. Can I remove my listing?
Yes, if the auction has not ended and the listing complies with our cancellation policy.
Shipping & Delivery
14. Who is responsible for shipping?
The seller is responsible for packaging and shipping the sold item unless otherwise agreed with the buyer.
15. Can buyers collect items in person?
Yes, if both the buyer and seller agree.
Safety & Security
16. Is Nelamy secure?
Yes. We use industry-standard security measures to help protect your account and personal information.
17. How do you protect buyers and sellers?
We encourage secure communication, verified accounts where applicable, and provide a reporting system for suspicious activity.
18. What should I do if I suspect fraud?
Report the listing or user immediately through our support team. We investigate every report seriously.
Payments
19. When does the seller receive payment?
Payment processing depends on the selected payment method and platform policies.
20. Does Nelamy charge seller fees?
Certain listing or transaction fees may apply. Please refer to our Pricing or Seller Fees page for details.
Returns & Refunds
21. Can I return an item?
Return eligibility depends on the seller's return policy and the condition of the item. Please review the listing before purchasing.
22. What if I receive a damaged or incorrect item?
Contact the seller first. If the issue cannot be resolved, contact Nelamy Support for assistance.
Accounts
23. I forgot my password. What should I do?
Use the Forgot Password option on the login page to reset your password.
24. Can I have multiple accounts?
No. Each user should maintain only one account unless explicitly approved by Nelamy.
Support
25. How can I contact Nelamy?
You can reach us through:
- Contact Form
- Email Support
- WhatsApp
- Live Chat (if available)
Auction Questions
26. What happens if two people bid the same amount?
The first valid bid received at that amount takes priority unless automatic bidding rules apply.
27. Can I set a reserve price?
Yes, if reserve pricing is enabled, you can specify the minimum acceptable selling price.
28. What happens if no one bids?
If an auction ends without bids, the listing simply expires. You can relist the item or switch it to Buy Now.
29. Can I watch items without bidding?
Yes. Add products to your Watchlist to follow auctions without placing a bid.
30. Why should I choose Nelamy?
- Easy product listing
- Live online auctions
- Buy Now option
- Secure marketplace
- Mobile-friendly platform
- Trusted buyer and seller community
- Fast and simple bidding process
- Dedicated customer support
