At Nelamy.com, we aim to provide a smooth and efficient auction experience for buyers and sellers. This Shipping & Cancellation Policy outlines the terms related to shipping, delivery, order cancellations, and returns. Please read this policy carefully before participating in auctions or making purchases.

1. Shipping Policy

1.1. Shipping Methods and Options

The shipping methods available will vary based on the seller and the buyer’s location. Sellers may offer various shipping options, such as standard, express, or international shipping. The specific shipping methods and estimated delivery times will be displayed in the auction listing.

1.2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, destination, and chosen shipping method for the item. These costs will be indicated during the checkout process and are the responsibility of the buyer unless otherwise specified in the auction listing.

1.3. Handling Time

Sellers are expected to ship items within [specify number of days] days of receiving payment. If a seller is unable to ship the item within the specified time frame, they must communicate with the buyer to provide an estimated shipping date.

1.4. International Shipping

For international orders, the buyer is responsible for any customs duties, taxes, or import fees that may be charged by the destination country. Please check local regulations before placing a bid on an international auction.

1.5. Tracking and Insurance

Sellers are encouraged to provide tracking information for shipped items. If the item is of high value, buyers and sellers should consider purchasing shipping insurance to protect against loss or damage during transit.

2. Delivery Policy

2.1. Estimated Delivery Time

Delivery times may vary depending on the destination and the chosen shipping method. Estimated delivery times will be provided, but we cannot guarantee a specific arrival date.

2.2. Lost or Damaged Items

If an item is lost or damaged during shipping, the buyer should immediately contact the seller and provide any necessary documentation (e.g., photos of damaged items). We will work with both parties to resolve the issue, which may include issuing a refund or sending a replacement if available.

2.3. Undeliverable Packages

If a package is returned as undeliverable due to an incorrect address provided by the buyer, the buyer may be responsible for additional shipping charges to resend the package.

3. Cancellation Policy

3.1. Order Cancellation by the Buyer

Once a bid is placed and an auction is won, it is considered a binding agreement to purchase the item. Cancellations are generally not allowed after winning an auction. However, exceptions may be made in cases of significant errors in the auction listing (e.g., incorrect item description).

3.2. Order Cancellation by the Seller

Sellers may cancel orders in exceptional cases, such as when an item is no longer available or damaged before shipping. The seller must notify the buyer promptly, and a full refund will be issued.

3.3. Cancellation Fees

If a cancellation is approved after an auction is won, Nelamy.com reserves the right to charge a cancellation fee to cover any incurred costs or administrative fees.

4. Returns and Refunds

For details regarding returns and refunds, please refer to our [Refund Policy](link to Refund Policy).

5. Changes to Shipping & Cancellation Policy

We may update this Shipping & Cancellation Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the “Last updated” date. We encourage you to review the policy periodically.

6. Contact Us

If you have any questions about this Shipping & Cancellation Policy or need assistance with shipping or cancellations, please contact us at:

Email: info@nelamy.com
Address: Islamabad, Pakistan

By using Nelamy.com, you acknowledge that you have read and agree to this Shipping & Cancellation Policy.